We have been notified that members in our service area are receiving scam phone calls again stating that they will be disconnected if they do not pay within 30 minutes. NEC does not handle disconnects this way. If you receive a call from someone claiming to be from NEC, please hang up and call our offices at 928-368-5118 and/or the police department.
NEC has been reaching out to past due Members to set up payment plans, and/or direct them to assistance agencies, through various methods, including social media posts, automated calls, and in-person phone calls. We urge you to contact us if you haven’t already done so. Our Member Care staff is available to help with a customized payment plan to best meet your ability to catch up on your past due electric bills. For those Members who have established an agreed-upon payment plan to catch up on delinquent bills, as long as the terms of the plan continue to be met, you will not be affected by the resumption of disconnection for non-payment.
SHORT-TERM BILL PAY ASSISTANCE:
Click here for a list of agencies who may be able to assist members who are having difficulties with paying their electric bill. Members may also call our Member Care team at 928-368-5118 or 1-800-534-6324 for payment plan options or arrangements.
Navopache Electric Cooperative will be conducting a Member Satisfaction survey through the middle of July. Please note this is not a SCAM. Members who have been randomly selected by Bellamy Research in cooperation with Touchstone Energy and NEC will be contacted. Selected members will receive an email which contains a link to the survey with a unique identification code to complete the survey. Members may receive phone calls requesting to complete the survey since some members do not have an email address on file with NEC. We value our member’s feedback, if you are selected, please participate in the survey process so we may better serve you.
06-24-2020: Due to the current COVID-19 situation in Pinetop-Lakeside and the surrounding areas, NEC Management has decided to close the Lakeside lobby temporarily until further notice. NEC will still be available to assist members by appointment with issues that are not able to be handled online. Members may call 928-368-5118 to schedule any necessary appointments. In accordance with the Emergency Proclamation of the Town of Pinetop Lakeside, Arizona Requiring the Wearing of Face Coverings in Public, members will be required to wear a face covering upon entering the building for scheduled appointments. Our staff will be wearing face coverings as well during the scheduled appointments.
Office Re-opening Information:
WHITERIVER OFFICE TO REMAIN CLOSED:
The Whiteriver office will remain closed until further noticed. The closure is due to the recent break in and the impacts of COVID-19. NEC has not been able to make repairs to the office. Once the COVID-19 pandemic is clear on the WMAT reservation then NEC can have a contractor make the necessary repairs.
LAKESIDE OFFICE LOBBY OPENING!
Navopache Electric Cooperative is pleased to announce that our Lakeside office is re-opening to the public as of June 3, 2020, resuming our normal lobby hours of 7:00 a.m. to 6:00 p.m. NEC is following the guidelines provided by the Centers for Disease Control and Prevention and World Health Organization to help keep our employees, members, and communities healthy. The use of masks are up to each employee and member’s discretion. NEC will be encouraging social distancing when visiting our lobbies.
The area office lobbies for Overgaard, Springerville and St Johns, will reopen to the public on Tuesday, May 19, 2020 at 7:00 a.m. Social Distancing best practices will be in affect.
RESERVE, NM OFFICE TO REMAIN CLOSED:
The Reserve office lobby will remain closed to the public until further notice due to the New Mexico COVID-19 restrictions. Members will continue to conduct business by phone or email and payments must be made electronically, by phone or payments can be placed in the Reserve office drop box.
2019 CAPITAL CREDIT ALLOCATION INFORMATION: We recently included information on your April 2020 billing about your 2019 Capital Credit allocation. We had hoped to include the information in the April hiLites, however it will be included with the MAY hiLites. We apologize for any confusion this may have caused. (Please click on this link for notice details)
COVID-19 INFORMATION & RESOURCES:
Formed in 1946, Navopache Electric Cooperative is non-profit member-owned distribution cooperative, serving over 33,000 members across the White Mountains of eastern Arizona and western New Mexico. Our service territory is over 10,000 square miles with 3,500 miles of line.
NAVOPACHE ELECTRIC COOPERATIVE
“Owned by Those We Serve”
Navopache Electric Cooperative is dedicated to enhancing our member’s quality of life by:
Providing safe, reliable, cost effective electric service;
Creative application of customer service, technology and products; and
Strengthening the economy throughout our service area.