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More Than Just an Electric Company

Formed in 1946, Navopache Electric Cooperative is an electric cooperative nonprofit membership corporation, serving over 35,300 members with over 43,350 meters across the White Mountains of eastern Arizona and western New Mexico.  Our service territory is over 10,000 square miles with 3,500 miles of line. 

MISSION STATEMENT

of

NAVOPACHE ELECTRIC COOPERATIVE

“Owned by Those We Serve”

Navopache Electric Cooperative is dedicated to enhancing our member’s quality of life by: Providing safe, reliable, cost effective electric service;
Creative application of customer service, technology and products; and
Strengthening the economy throughout our service area.


We will be conducting a planned outage in the Greens Peak area on Thursday, December 1st beginning at 2:00 p.m. The outage will last approximately 3 hours to allow our linemen to safely perform some necessary work. We apologize for any inconvenience this may cause and appreciate your patience.

!!SCAM ALERTS!!

SCAM ALERT! It has come to our attention that there is another round of SCAM COLLECTION PHONE CALLS going around. The person calling represents themselves as an NEC representative and demands that payment be made immediately over the phone or service will be disconnected in 30 minutes. Please note that NEC will not have you make a payment over the phone directly to a representative. Phone payments are handled by an automated line, and by representatives. As always, if you suspect that a call is a scam, please hang up and call our offices directly at 928-368-5118 or toll free at 1-800-543-6324.

An additional scam that we have been notified that members are being called and told that they have a past due balance and that we are sending out a crew to remove the meter if they do not pay immediately. The scammers are requiring members to pay with Zelle or the equivalent. Please note that we never remove meters for past due accounts.

Should you ever receive a suspicious call of this or any other nature you should hang up immediately and call our office directly at 928-368-5118 or toll free at 1-800-543-6324.

It has come to our attention that solar (and similar) companies are representing to members that they are partnering with NEC to provide solar services and energy efficiency services.  At the current time, NEC DOES NOT PARTNER with any company for such products or services.    As always, any NEC employee will have on a shirt with a logo as well as photo ID when they are doing work at your place of business or home.  If you have any questions, please contact your local area office, or call a Member Care Specialist at 928-368-5118 or toll free at 1-800-543-6324.


IMPORTANT NOTICE REGARDING PURCHASE POWER COST ADJUSTMENT CHARGE INCREASE: Although NEC has been successful in controlling and holding costs steady in relation to our wholesale power supply purchases, there has been a rapid increase in the power market prices.   Beginning with the July 1 billing cycle, NEC will increase the Purchase Power Fuel Cost Adjustment charge (PPFCA) to $0.005/kWh.  Members will see this adjustment on the second page of your bill in the Current Billing Charges Section.  NEC is proud that we have not had to pass along any increase in the PPFCA since 2015!  We value our members and we will continue to monitor the market and make strategic power purchases to help control NEC’s wholesale power supply costs

CAPITAL CREDITS:
Navopache Electric Cooperative is retiring Capital Credits for the years 1984-1986, and mailing checks to current and former members during the month of April 2022.  If you were a member anytime during this time period, please make sure that NEC has your current mailing information.  You can update your information by calling Member Care at 928-368-5118, and an NEC Member Care Specialist will assist you to make the changes.   If you have any friend or business acquaintances that were members during that time but have moved away, please encourage them to make sure that their mailing information is current. 

Please be on the lookout for your Capital Credits to arrive in our specially marked envelope with the green stripe!




Starting on December 1st, 2021, NEC will have a new PAYMENT mailing address for check payments.  Please update your records to:

PO Box 5148
Harlan, IA 51593-0648

Check payments can still be accepted at any of our offices. Electronic payments may also be made through SmartHub, IVR (877-760-7428), or the NEC website.   If you have any questions please call our Member Care at 928-368-5118 or toll free at 1-800-543-6324.




About Navopache Electric Cooperative

NEC is an electric cooperative serving over 43,000 meters in communities throughout the White Mountains of Arizona and in to western New Mexico.

Get in Touch

membercare@navopache.org
(928) 368-5118
1878 W. White Mountain Blvd
Lakeside, AZ 85929

Make Payments by Phone:
877-760-7428

Headquarters Hours

Monday
7:00 am – 6:00 pm
Tuesday
7:00 am – 6:00 pm
Wednesday
7:00 am – 6:00 pm
Thursday
7:00 am – 6:00 pm
Friday
Closed
Saturday
Closed
Sunday
Closed