Some of the more common questions we are asked:
- How do I find out my balance owed?
• Call 1-877-760-7428
• Log in to your Smart Hub account
• Call 1-928-368-5118 and a Member Care Specialist will assist you
• Stop by an NEC office for assistance - How do I pay my bill using a bank account and routing number?
• Log in to your Smart Hub account
• Call 1-928-368-5118 and a Member Care Specialist will assist you
• Stop by an NEC office for assistance - How do I pay my bill using my Debit or Credit Card?
• Call 1-877-760-7428
• Log in to your Smart Hub account
• Stop by an NEC office for assistance - How do I set up auto pay using a bank account number and routing number?
• Log into your SmartHub account, Navigate to billing and payments and select Auto Pay Program
• Call Member Care at 1-928-368-5118 and your request will be processed
• Stop by any NEC office for assistance - How do I set up auto pay using my Debit or Credit Card?
• Log into my SmartHub account, Navigate to billing and payments and select Auto Pay Program
• Stop by any NEC office for assistance - How do I know if my application has been received and processed?
• You will receive a welcome email advising you of your membership and of any deposits or fees, if any, that are due; AND
• You will receive a phone call from NEC Member Care Specialist welcoming you and advising you of any deposits or fees, if any, that are due - How do I disconnect my services?
• Call Member Care 1-928-368-5118 and request via phone
• Stop by any NEC office for assistance - How do I add or remove my spouse from my account?
• Stop by an NEC office and a Member Care Specialist will assist you in completing the form
• Call Member Care at 1-928-368-5118 and request the form be emailed or mailed to you to complete, have notarized and return to an NEC office - Can I add someone to my account that is NOT my spouse?
• No, NEC policy requires joint membership for legally married only. - How do I give authorization for someone to access my account information?
• Stop by a NEC office and a Member Care Rep will assist you in completing the form
• Go online to www.navopache.org and print the authorization to Share Account Information then return via email or mail
• Call Member Care at 1-928-368-5118 and request the form be emailed or mailed to you to complete and return to an NEC office - How do I enroll in Smart Hub?
• Call 1-928-368-5118 and a Member Care Specialist will assist you
• Stop by an NEC office for assistance - How do I update my contact information?
• Log in to Smart Hub, navigate to Contact Us, Report Issue/Inquiry, Other Issues/General Inquiry and select the contact reason
• Call 1-928-368-5118 and a Member Care Specialist will assist you
• Stop by an NEC office for assistance - How do I complete a legal name change on my account?
• Call 1-928-368-5118 and Request a Member Care Specialist mail or email you the required forms. You will need to sign, have notarized and supply the required proof instructed to you by the Specialist
• Stop by an NEC office for assistance - How do I sign up for Paperless Billing?
• Log in to Smart Hub, navigate to My Profile, Update My Paperless Settings, click Paperless On
• Call 1-928-368-5118 and a Member Care Specialist will assist you
• Stop by an NEC office for assistance - How do I sign up for Round Up?
• Log in to Smart Hub, navigate to Billing & Payments, select Operation Round Up and select Enroll
• Mark the box on your NEC bill and return back with your payment
• Call 1-928-368-5118 and a Member Care Specialist will assist you
• Stop by an NEC office for assistance - How do I get a copy of my bill?
• Log in to Smart Hub, navigate to Bill & Payments, Billing History, then select the bill you would like to view
• Call 1-928-368-5118 and a Member Care Specialist will assist you
• Stop by an NEC office for assistance - Is the Whiteriver office open?
• No, at this time the office is still closed - How do I report my street light out?
• Log in to Smart Hub, navigate to Contact Us, Report Issue/Inquiry, Other Issues/General Inquiry and select the General Contact reason
• Call 1-928-368-5118 ext 191 for Quality Assurance Assistance - How do I purchase an ETS Heater?
• Call 1-928-368-5118 ext 191 for Quality Assurance Assistance
• Stop by the NEC Lakeside office and a Quality Assurance team member will assist you
“Owned By Those We Serve.”