How Outages are Restored
When a major storm causes wide-spread damage to NEC’s lines, the primary objective is to restore service to the greatest number of members in the shortest amount of time.
The cooperative has set priorities for making repairs, determined by the number of members affected by a power interruption.
Those priorities are:
- Transmission Lines: these lines supply power to one or more substations. A problem with these lines could interrupt power to several thousand members.
- Substations: A problem with a substation can cause all the members serviced by it to be out of power.
- Main distribution feeders: These lines carry power from the substation. Each feeder serves a portion of members from the substation.
- Tap lines: These branch lines serve a smaller group of members from the main feeder. The tap line will remain without power until the main feeder line is repaired.
- Individual services: These drops serve a single residence, business, or ranch.
Of course, any outage that poses an immediate danger, such as service to law enforcement agencies, fire departments or health care facilities, is repaired as quickly as possible.
It is advisable to develop a backup plan to move a seriously ill person to a safe place in the event of an extended outage. NEC cannot guarantee uninterrupted electric service to homes where serious medical conditions exist.
NEC crews work long hours to bring electric service back on line, frequently in inclement conditions. At times, they must stop to eat and rest for safety and health reasons. Your cooperative works diligently to restore service to all consumers as quickly, and safely, as possible. We appreciate your patience during times of outages.